Before you pick up that phone!
Have you tried browsing through our Knowledgebase? Many of the most frequently asked questions have already been answered.
Before you contact the Jeppesen Marine Technical Support Department, make sure you have everything ready to provide your technician. Having your materials in front of you and sitting in front of your computer will greatly improve the speed and resolution of your issues.
The most important things to remember to have in front of you are:
Serial/Dongle #
Make sure you have the serial number of your software or dongle. You will need this information to help us track your issues.
GPS and/or CDs
We may ask you to insert your program or chart CDs as well as connect your GPS to try and troubleshoot your problem.
Your Computer
Many times it is virtually impossible to solve a problem without walking through the steps with you. Try to have your computer in front of you.
Once you have everything ready and can't seem to find your answers anywhere, contact us at:
Jeppesen Marine Technical Support
For free technical support, please call our product support line at 1-800-732-2800 during the hours of 6:00 AM to 7:00 PM Mountain Time, Monday through Friday, excluding weekends and holidays.
Jeppesen Marine offers the VIP Program, an in-depth technical support option for customers that would like a higher level of service.
The VIP Program includes:
•
Priority Technical Support Calls - VIP customers are placed ahead of all other customers holding for technical support.
•
Priority Email Support - VIP email is answered as a top priority -- ahead of all other customers.
•
An official, one-of-a-kind, Nobeltec VIP polo shirt.
•
An 800 number, for optimal support.
Special Introductory Offer: 12 months of Unlimited VIP Support Only $400
To sign up for the VIP program or obtain additional information, please contact Jeppesen Marine at (800) 946-2877 and speak to anyone in our sales department.
Telephone:
(800) 732-2800
Mon - Fri 6:00 AM - 7:00 PM MT excluding weekends and holidays
Nobeltec's Knowledgebase
